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Returns

KingstonMemoryShop offers a very flexible and hassle free returns policy. If for whatever reason you are not happy with the item purchased you can return it to us within 12months for a refund (for unused and unopened items) or within 30 days on opened and used items for a refund. This applies to items purchased direct through KingstonMemoryShop only.

Our 30 Day Returns Money Back Guarantee Satisfaction Guarantee:
For items opened and used and that are returned in a resellable condition.

Our 365 Day Returns Money Back Guarantee Satisfaction Guarantee:
For items that remain sealed and unused.

You must put it in writing to us via our contact page that you wish to return your order so that we can provide you with an RMA. If your order is returned with no RMA returns will be rejected.

Some items are excluded from our moneyback guarantee unless they have developed a fault. These include;

- Headphones
- Earphones
- Custom made and designed products such as flash memory products with custom logo’s on them. E,g USB flash drives and memory cards with your own logo

Returns FAQs

What is your returns criteria?
On opened items 30 days from date of receipt or expected date of receipt on non tracked items.
On unopened items 365 days.

How do i go about returning my order?
Please contact us via our contact page with your order number where we will present you with an RMA number and returns label.

Do i need to contact you before returning my order?
Yes, to obtain an RMA number.

Does my item have to include its original packaging?
Yes for items that fall within our 30 day money back guarantee and our 365 day returns. Of course for faulty items we realise you may no longer have the packaging.

Who deals with the warranty on a faulty item?
We will. In some circumstances we may ask you to contact the manufacturer direct for assistance.

Please ensure you have read and comply in full with Section 11 & 13 of our terms and conditions which you can read here in full.